Refund & Warranty Policy
We are committed to providing high-quality products and ensuring customer satisfaction. Our refund policy is designed to make the return and refund process as smooth as possible. Please read the details below for our terms and conditions regarding refunds.
30-Day Return and Refund Policy & 1 Year Warranty
We offer a 30-day return policy & 1 Year Warranty, allowing you to request a return within 30 days of receiving your item.
To initiate a return, please contact us at info@touchscreenheadunits.com. Once your return request is approved, we will provide you with detailed instructions on how and where to send your package. Refunds will be processed within 3 days of receiving and inspecting your returned item and will be credited back to your original payment method.
How to Start a Return
- Contact Us: Email us at info@touchscreenheadunits.com to request a Return Authorization (RA). Returns will not be accepted without an approved RA.
- Wait for Instructions: Do not ship the item until you receive return instructions from us.
- Package Your Item: Securely package your item with all original parts and materials to avoid damage during shipping.
- Ship the Item: Send the item to the designated return address provided in the return instructions. Retain your tracking information as proof of delivery.
- Refund Processing: Once we receive and inspect the return, your refund will be issued to the original payment method within 3 days.
Additional Notes
1.Third-Party Installation Charges: We are not liable for any third-party installation or service fees.
2.Non-Refundable Items: Items that are damaged, missing components, or not in their original condition due to customer mishandling may not qualify for a full refund.
Customer Support
For any questions or concerns about returns and refunds, please contact us at:
Email: info@touchscreenheadunits.com
Phone: +86 18707097956
Note
By placing an order on our website, you agree to the terms outlined in this Refund & Warranty Policy.