Free Shipping on All Orders
We are pleased to offer free shipping on all orders placed through our website. There are no hidden fees or additional charges for standard shipping.
Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays) after we receive your order confirmation.
- You will receive a notification via email once your order has been shipped.
Shipping Times
- Standard Shipping: 10-15 days
Please note that shipping times may vary depending on your location and unforeseen circumstances, such as customs delays or extreme weather conditions.
Order Cut-Off Time
- Orders placed before 17:00 (GMT+08:00) will be processed on the same business day.
- Orders placed after this time will be processed the next business day.
Shipping Carrier
We partner with reliable international shipping carriers to ensure safe and timely delivery of your orders. Once your order is dispatched, we will provide you with a tracking number to monitor the status of your shipment.
Tracking Information
- Tracking details will be sent to the email address provided at checkout once the order is shipped.
- If you have not received your tracking number within 3 business days, please contact our customer service team at info@touchscreenheadunits.com.
Customs Duties and Taxes
- Most shipments are delivered duty-free, and no additional customs fees are typically required.
- In the rare event that customs fees or duties are applied, please pay them directly to the courier or customs office.
- After payment, contact us with a copy of the receipt, and we will reimburse you for the full amount.
Delivery Issues
Lost or Stolen Packages:
- If your package is lost or stolen, please contact us immediately at info@touchscreenheadunits.com.
- We will assist you in filing a claim with the shipping carrier.
Delayed Packages:
- While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control.
- If your package is delayed, please reach out to us for assistance.
Wrong Address Disclaimer
- It is the responsibility of the customer to ensure the shipping address is entered correctly at checkout.
- If an incorrect address is provided and the package cannot be delivered, additional charges may apply for re-shipping.
Customer Support
For any shipping-related questions or concerns, please contact our customer service team at:
- Email: info@touchscreenheadunits.com
- Phone: +86 18707097956
Note:
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.